Agent prompt and rules
A written prompt with clear rules on what the agent answers, asks and avoids.
GHL Conversation AI Chat Agent Setup
Every message answered first.
A Conversation AI agent inside GHL that replies to SMS, web chat and social messages, qualifies the lead and books the appointment.
Book a Call Starting at $15/hr · GHL expert since 2019
What you get
Built, tested and handed over.
Knowledge base
Your services, pricing rules, hours and FAQs loaded so answers stay accurate.
Qualification questions
The agent asks the questions your team would ask before booking a call.
Calendar booking
The agent checks your GHL calendar and books the appointment in the chat.
Human handoff
Tags, tasks and notifications when a conversation needs a person.
Testing and tuning
Real conversation examples are tested and the prompt is tuned before launch.
How it works
Four steps. No guesswork.
Map
Collect the questions leads ask, the answers you want given and the booking rules.
Build
Write the prompt, load the knowledge base and connect calendars and workflows.
Test
Run test conversations across channels and fix any wrong or weak answers.
Launch
Turn the agent on and review early conversations to tune it further.
- Businesses that miss messages after hours
- Teams that answer the same questions every day
- Agencies adding AI to client accounts
- Anyone who wants leads booked while they are still interested
FAQ
Common questions.
Which channels can the chat agent answer?
SMS, web chat, Facebook Messenger, Instagram DMs and other channels connected to GHL conversations.
Can the AI book appointments?
Yes. It can check availability in your GHL calendar and book the appointment, then your confirmation and reminder workflows take over.
What if the AI cannot answer a question?
It hands the conversation to your team. The contact is tagged and the right person gets a task or notification.
Do I need A2P 10DLC for the AI to text?
Yes, for SMS to US numbers from a local number. See A2P 10DLC registration.
Can I also get a phone agent?
Yes. A Voice AI agent answers calls with the same booking and handoff rules.
Ready to start?
Bring the bottleneck. Leave with a clear first move.